Managing perceived communication failures with affordances of ICTs

نویسنده

  • Chei Sian Lee
چکیده

Affordances of information communication technology (ICT) are often thought to influence communicators‟ usage of a communication technology. This is not surprising since ICTs vary on different dimensions; some ICTs may impose constraints while others afford certain resources. Despite the widespread usage of ICTs in the workplace, we are still not clear about how affordances of ICTs support communicators during ICT-supported interaction. This exploratory study aims to understand the relationship between affordances of ICTs and perceived communication failures (i.e. low, moderate, high). Data for this research was collected from a leading global IT consulting company. We found strong association between affordances of ICT and perceived communication failures. In particular, we found that textual and audio affordances were used to manage high perceived communication failures. Additionally, we were able to identify the core and tangential affordances of ICTs that were useful to help organization communicators enhance their communication competence and reduce potential communication failures.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

The Centrality of ICTs as A Catalyst for Economic Transformation and Growth in Zimbabwe

The emergence and rapid developments in information and communication technologies (ICTs) has remained at the centre of global socio-economic transformations. ICTs affect the performance, growth, expansion and new products/ services of any business or organization. Zimbabwe faces a sustainable economic development problem, where the GDP growth rate has been revised down from 6.1% in January to ...

متن کامل

Mobility of knowledge work and affordances of digital technologies

The focus of this work arises from two needs within information science literature: 1) to understand more, from an empirically driven perspective, about the increasingly visible yet understudied mobile work population, and 2) to address more clearly, from a theoretical standpoint, the ways in which information and communication technologies (ICTs) mediate the work practices of these mobile work...

متن کامل

Technology Affordances and Diffusion for Mobile Connectivity and Applications in Zimbabwe

The technology acceptance model (TAM) proposes that perceived ease of use and perceived usefulness predict applications usage. Affordances are the interactions between users and tool, i.e. properties of the world that are compatible with and relevant for people’s interactions. Affordance offers a distinctive perspective on the use of ICT in education because of its focus on possibilities for ac...

متن کامل

Assessment of Use of Selected Information Communication Technologies (ICTs) for Extension Service Delivery: Implication for Agricultural Development in Nigeria

The study was carried out to assess the implication of the use of selected Information and Communication Technologies (ICTs) for extension service delivery in Nigeria. The simple random technique was used to select fifty percent of the total extension agents which equivalent to forty-two respondents as sample size for the study. Frequency counts, percentages, mean and standard deviation were us...

متن کامل

Information and Communication Technologies (ICTs) Compliance of Extension Personnel Inimo State Agricultural Extension Service Delivery System of Nigeria

The purpose of the study was to examine compliance of extension personnel in Imo state agricultural extension service delivery system of Nigeria. A purposive and multi-stage random sampling was used to select 105 extension personnel from the three agricultural zones of the state. Data generated were analyzed using descriptive statistics such as frequencies and percentages, as well as mean score...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:
  • Computers in Human Behavior

دوره 26  شماره 

صفحات  -

تاریخ انتشار 2010